Privacy Policy

Privacy Policy

Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website. We are committed to safeguarding your privacy and ensuring the security of your information. Please read our Privacy Policy carefully to understand how we handle your data.

Privacy Policy for maruwata.com

Effective Date: 01^st August 2024   

Thank you for visiting www.maruwata.com (the “Website”), owned and operated by Maruwata (PVT) LTD. (“we”, “us”, “our”). Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website.

1. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide when you interact with our Website, such as when you register for an account, subscribe to our newsletter, or make a purchase.
• Non-Personal Information: We may also collect non-personal information automatically as you navigate through the Website. This may include usage details, IP addresses, browser type, access times, and referring website addresses.

2. How We Use Your Information

• To provide, operate, and maintain our Website.
• To improve, personalize, and enhance your experience on our Website.
• To communicate with you, including responding to your inquiries, emails, and messages.
• To process your transactions and fulfill your orders.
• To send you promotional information, newsletters, and other marketing communications.
• To comply with legal obligations and resolve any disputes.

3. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our Website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

4. Disclosure of Your Information

We may disclose your personal information:

• To our trusted service providers who assist us in operating our Website and conducting our business.
• To comply with legal obligations or protect our rights.

5. Security of Your Information

We use reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. You’re Privacy Choices

You may choose to restrict the collection or use of your personal information in the following ways:

• Opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
• Adjust your browser settings to disable cookies.

7. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information.

8. Delivery Method Policy
9.  

~ Overview ~

Maruwata (PVT) LTD is dedicated to providing efficient and reliable delivery services for our customers. Below are the details regarding our delivery methods and policies?

A) Delivery Options

• Standard Shipping: Sri Lanka Stranded Currier Services “Delivered within 3-7 business days.”
• Express Shipping: Our Delivery Team “Delivered within 2-3 business days.” Available for an additional fee. Acceding to Shipping Address”
• Same-Day Delivery: Special Order Ex. “Birthday Surprise Gift” “Available for orders placed before 10 days within 8am to 4pm.”

B) Shipping Costs

• Standard Shipping: “According to weight & Location “
• Express Shipping: “According to weight & Location “
• Same-Day Delivery: “Varies based on location and order details”

C) Delivery Area

• We currently deliver to the following regions: “We delivered Island wide in Sri Lanka”
• For international deliveries, additional shipping fees and customs duties may apply.

D) Order Processing Time

• Orders are typically processed after payment receive within three business days.
• Orders placed between (8am to 4pm) Business Hours or on weekends/holidays will be processed on the next business day.

E) Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email or SMS.
• You can track your order status using the provided tracking number on [carrier’s website/our Customer Services].

F) Delivery Timeframes

• Delivery times are estimates and may vary based on location and other factors.
• We are not responsible for delays caused by the shipping carrier or external factors.

G) Issues with Delivery

• If you encounter any issues with your delivery, such as missing or damaged items, please contact our customer service team at info@maruwata.com  within 2 days of receiving your order.
• We will assist in resolving the issue and ensure that you receive your order in a timely manner.

H) Changes to Delivery Information

• If you need to change your delivery address or contact details after placing an order, please notify us as soon as possible.
• We cannot guarantee changes can be made once the order has been processed or shipped.
• We Use over Delivery Team for Special order. (Special Date and Location)
• We Use Sri Lanka Currier Services.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. We will post the updated Privacy Policy on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Maruwata (PVT) LTD.
No.271/1, Sumangala Mawatha,
Puttalam Road,
Kurunegala,
Sri Lanka.

Email: info@maruwata.com

Web Site: www.maruwata.com

Thank you for choosing Maruwata (PVT) LTD. We appreciate your business and are here to assist you with any delivery-related needs.